802 Privacy Policy – User Data Protection
This Privacy Policy explains how 802 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. Please read this document to understand your rights and our commitment to data security.
Effective date: 1 January 2026. This policy may be updated from time to time.
What Information Do We Collect from You?
When you register or use the 802 platform, we collect various types of information to ensure the services we offer run smoothly, securely, and are tailored to your needs. Below are the main categories of information collected:
Account Information
During registration, you are required to provide your full name, email address, phone number, date of birth, and password. This information is used to create and verify your account on 802.
Payment Information in MYR
To process deposits and withdrawals in MYR (RM), we may collect information related to your chosen payment method, such as the account holder's name and transaction details. We do not store full card details directly — sensitive payment data is handled through certified, secure third-party payment providers.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, web browser, IP address, and usage data such as pages visited and session duration. This helps us identify technical issues and improve platform performance.
Cookies & Tracking Data
802 uses cookies to remember your preferences, maintain login sessions, and understand how users interact with the platform. You can manage cookie settings through your browser, though this may affect certain platform features.
How Is Your Information Used?
Information collected by 802 is used responsibly for the following purposes:
- Processing account registrations and verifying user identity in accordance with compliance requirements.
- Processing MYR deposits and withdrawals securely and efficiently.
- Providing effective customer support when you reach out to our team.
- Sending account notifications, transaction updates, and important service announcements.
- Detecting and preventing fraud, money laundering, and platform misuse.
- Improving the user experience based on usage data and feedback.
- Complying with legal and regulatory obligations applicable in Malaysia.
802 will not use your data for third-party marketing purposes without your prior consent. Any marketing communications we send can be unsubscribed from at any time via the link provided in the email or by contacting our team.
How Is Your Data Stored and Protected?
The security of your personal data is a top priority for 802. We implement a range of technical and organisational measures to ensure your information is protected against unauthorised access, disclosure, alteration, or destruction.
The protective measures we have in place include:
- SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard security protocols.
- Access Controls: Only authorised personnel with a legitimate business need may access users' personal data.
- Secure Storage: Data is stored on servers protected by firewalls, intrusion detection systems, and regular backups.
- Periodic Review: We conduct regular security audits to ensure our data protection systems remain up to date.
While we take every measure to protect your data, no system can be guaranteed 100% secure. In the event of a data breach that materially affects your information, 802 will notify you within a reasonable timeframe as required by law.
Is Your Information Shared with Third Parties?
802 does not sell, rent, or disclose users' personal information to third parties for their own marketing purposes. However, there are specific situations where sharing information is necessary and permitted:
- Service Providers: We share necessary information with payment service providers, gaming platform providers, and technical service providers who help us operate the platform. All such providers are bound by strict confidentiality agreements.
- Legal Requirements: 802 may disclose user information to government authorities or law enforcement bodies where required to do so under applicable Malaysian law, or to protect the rights and safety of the platform and its users.
- Fraud Prevention: In cases of suspected fraud or illegal activity, relevant information may be shared with the appropriate financial crime prevention authorities.
In all cases of information sharing, 802 will ensure that only the necessary information is disclosed, and recipients are required to handle it in accordance with equivalent data protection standards.
Your Rights as an 802 User – What You Can Do
As an 802 platform user, you have the following rights regarding your personal data:
You may request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you may request that we update it.
You may request the deletion of your account and personal data, subject to applicable legal obligations.
To exercise any of the above rights, please contact the 802 customer support team by email at: [email protected]. We will endeavour to process your request within a reasonable timeframe and inform you of the outcome.
Please note that some deletion requests may not be fully fulfilled where there are legal obligations to retain certain records, such as financial transaction records for the period prescribed under Malaysian law.
Changes to This Privacy Policy
802 reserves the right to update or modify this Privacy Policy at any time. Users will be notified of any material changes via the platform or email. Continued use of the platform after any changes constitutes acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we handle your data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 802 handles your personal data, please contact us or visit the FAQ for more information.
Have questions about how we protect your data?
Visit our FAQ page for quick answers, or create an 802 account and start your safe entertainment experience today.